Mr. Glass – Rochester's #1 source for auto, commercial and residential glass

Rochester's #1 source for Auto, Commercial, and Residential glass and installation service.

FAQ


Frequently Asked Questions About Glass Repair & Replacement

Q: Do you offer a Warranty or Guarantee?
A: We offer a lifetime warranty on the workmanship. This includes leaks and stress cracks. This does not include a rock hitting your windshield. Also if there is rust present, it voids the warranty.

Q: What are your hours?
A: M-F 8am – 6pm
Sat 8am – 3pm
Emergency Commercial Answering Service Available

Q: What if I don’t have Glass Coverage?
A: Mr. Glass will provide the best price in town. We will meet or beat any competitors written price.

Q: Do you offer Mobile Service?
A: We offer free Mobile Service to Monroe County and other surrounding counties.

Q: Do you bill my insurance company directly?
A: Yes, with your basic information we can bill your insurance company directly.
Name / Policy # / Insurance Company / Address / Phone #

Q: What if I’m not happy with my Chip Repair?
A: If a customer is unhappy with their chip repair, Mr. Glass will credit the chip repair and deduct if from the cost of a new windshield. This applies to insurance jobs as well as cash customers.